Privacy Policy

1. Introduction

Welcome to MyLawyerLink ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our legal practice management platform and services (collectively, the "Service").

By creating an account or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Username, email address, password (hashed), and timezone preferences
• Practice Information: Practice name, business address, and other professional details
• Client and Case Data: Client names, contact information, case details, documents, and related information you enter into the Service
• Billing Information: Payment details processed through our third-party payment processor (Stripe)
• Communication Data: Messages, emails, and other communications sent through the Service

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, features used, time spent on the Service)
• IP address and location data
• Cookies and similar tracking technologies

2.3 Third-Party Integrations

If you integrate third-party services (such as Twilio for SMS/voice communications), we may receive information from those services in accordance with your authorization and their privacy policies.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your account registration and manage your account
• Send you service-related communications, including emails and text messages
• Process payments and manage subscriptions
• Respond to your inquiries and provide customer support
• Send you important updates, security alerts, and administrative messages
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service

4. Communications

By creating an account with MyLawyerLink, you consent to receive emails and text messages from us. These communications may include:

• Account verification and security notifications
• Service updates and feature announcements
• Billing and subscription-related communications
• Event reminders and notifications (if you have enabled these features)
• Customer support responses
• Marketing communications (you may opt out at any time)

You can manage your communication preferences in your account settings. Standard message and data rates may apply to text messages.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment processing (Stripe)
• Email delivery services
• SMS and voice communication services (Twilio)
• Cloud hosting and infrastructure providers
• Analytics and monitoring services

5.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure password hashing
• Regular security assessments and updates
• Access controls and authentication

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

8. Your Rights and Choices

You have the right to:

• Access and update your account information
• Request deletion of your account and personal information
• Opt out of marketing communications
• Request a copy of your data
• Object to certain processing of your information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

MyLawyerLink
Email: support@mylawyerlink.com
(Please include "Privacy Policy" in the subject line)